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Your Trusted Call Center Partner in India – Delivering Seamless Customer Experiences for U.S. Businesses:

Your Trusted Call Center Partner in India – Delivering Seamless Customer Experiences for U.S. Businesses:

24/7 Support | Scalable Teams | Data Security Compliant | Cost-Effective Solutions.

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Empowering Customer Journeys in the U.S.

We partner with businesses in the U.S. to design and deliver cutting-edge customer service solutions that drive brand loyalty and measurable results.

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BPO services at your command.

TWe’re not just a contact center — we’re your partner in delivering exceptional customer experiences.

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About Us

Transforming Customer Support With Reliable BPO Solutions.

We are a Bangalore-based BPO specializing in customer support for U.S. businesses. With global compliance standards, strong infrastructure, and a highly skilled team, we ensure your customers receive world-class service.

Based in Bangalore, India

English-speaking workforce trained for U.S. clients

OSP & ISO 27001 aligned

Transparent pricing

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5M+ Trusted

Customer Interactions Managed

12

+

Successful CX Projects Completed

10

+

Years Of Experience in CX Innovation

16

+

Expert Team Members

What we offer ?

Our Services

Inbound Support

(Customer Service, Technical Helpdesk)

Outbound Support

(Lead Generation, Customer Retention, Surveys)

Non-Voice Support

(Email, Chat, Back-office processing)

Custom Solutions

(Scalable teams as per client
needs)

Why Choose Opulent Technologies

Harnessing Leading Tech to Power Your Customers

Comprehensive BPO Services Tailored to Your Business Needs At Opulent Technologies, we deliver a dynamic range of BPO services designed to streamline operations, elevate customer satisfaction, and support business scalability. With a strong focus on innovation, efficiency, and adaptability, our service portfolio is tailored to meet the evolving needs of businesses across industries such as e- commerce, telecom, fintech, travel, and more.

Cost-Efficient

In-house support team salaries, training costs, infrastructure, subscriptions. With Opulent, everything is handled efficiently—at a fraction of the cost.

Built for Brands

Our agents become true brand ambassadors—trained in your tone, values, and product. We mirror your voice to build long-term customer trust.

24/7 Availability

Our teams work in your time zone and provide 24/7 support, so your customers are never left waiting, even outside of business hours or on holidays.

Elastic Team Size

Scaling is seamless—no hiring delays, no waiting for perfectly skilled executive agent or lengthy onboarding. Just plug and play.

State Of The Art Infrastructure

Our delivery centers are designed with efficiency and employee experience in mind. Every element — from floor layout to workstation ergonomics — is optimized to support high-performance operations and uninterrupted workflows.

Fully Equipped Workstations

Dual monitors, noise-canceling headsets, and high-speed machines for maximum productivity.

High-Speed Leased Line Internet

Multiple internet service providers, leased lines, and automatic failover systems ensure 99.99% uptime.

24/7 Power Backup

With UPS and generator backup systems, we guarantee zero operational downtime.

Secure Server Rooms

Restricted access, climate control, and surveillance to safeguard critical systems and data.

Our Process

How We Help You Grow !!

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Tell us about your ideal assistant

Our ideal BPO service is reliable, efficient, and adaptable, easy to integrate into your business operations.
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Meet and approve your assistant

Select and onboard your dedicated BPO assistant, tailored to meet your specific business needs and goals.
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Customize and Optimize

Tailor BPO solutions to your needs and continuously improve performance for maximum business growth.
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Seamless QA Improvements

QA enhancements to drive better customer acquisition.
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Multilingual support

Our global support agents provide seamless multilingual service.
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Customer Churn Prevention

Preventing Customer Churn with Advanced Predictive Modeling
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Increasing Enrollment Rates

Boosting Enrollment Rates While Enhancing the Customer Journey
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Call Analytics Acumen

Unlock significant improvements and define best practices with advanced call analytics.

Infrastructure & Tech

  • Modern office with dual monitors & noise-canceling headsets
  • High-speed internet & power backup
  • CRM/Telephony integration ready (mention if you’re using tools like Five9, Zendesk, Freshdesk, etc.)

Quality & Compliance

  • Service Level Agreements (SLAs) – AHT, FCR, CSAT
  • Quality monitoring & regular reporting
  • Aligned to GDPR / HIPAA / PCI-DSS standards (depending on clients)

Our Team / Culture

  • Small section: “Our team is our strength – experienced professionals trained in customer empathy, U.S. communication style, and process excellence.”
  • A picture of a team or workplace adds credibility.

Schedule a Discovery Call

FAQs

Get the Answers to Common Questions

We offer a comprehensive suite of CX services

including digital trust and safety, CX transformation, AI/automation integration, omnichannel support, and tailored solutions for banking, technology, healthcare, retail, travel, and more.

We integrate AI to streamline and enhance every part of CX

Automating tasks, moderating content, predicting churn, personalizing customer journeys, and boosting efficiency with intelligent automation.

Absolutely.

Our CX experts design custom solutions tailored to your business objectives, enabling you to achieve meaningful results at scale.

We serve a diverse range of industries

Including Banking and Financial Services, Technology, Communications, Healthcare, Retail and Consumer, and Travel and Hospitality..

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Contact Info

Opulent Developers, #9, Infantry Cross Road Tasker Town, Shivaji Nagar Bengaluru, 560001 Karnataka India info@opulentdevelopers.com +91 99452 13743
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